Cancellation Policy

1. Self-Serve Cancellation & Mandate Revocation

Rebitto provides direct self-serve cancellation inside your workspace at Settings → Billing & Plans. Confirming cancellation invokes Razorpay's subscription cancellation endpoint immediately so future automated charges stop without sales calls or manual emails.

If your subscription uses UPI AutoPay, you may additionally pause or revoke the mandate at any time directly inside PhonePe, Google Pay, Paytm, BHIM, or your bank's UPI app under AutoPay / Mandates. Rebitto synchronizes revocation events automatically via signed Razorpay webhooks.

2. Trial Period Cancellation

Subscriptions cancelled during an active 14-day free trial stop any scheduled post-trial billing mandate immediately. Because trial activation requires recurring payment authorization where applicable, cancelling before the disclosed First Renewal Date guarantees no subsequent plan charge occurs.

3. Monthly & Annual Cycle End Behavior

Cancelling a paid subscription stops upcoming automatic renewals via Razorpay. Unless cancelled immediately for duplicate billing adjustment or mandate revocation prior to trial conversion, access continues until the end of your current prepaid cycle (where scheduled at period end), or transitions immediately when triggered via immediate gateway cancellation or mandate halt—see your Billing Center status banner and Refund Policy for full eligibility details.

4. Recovery Window & Data Export

When a subscription is cancelled or expires, your CRM leads, customer records, GST invoices, catalog items, and audit history are preserved safely while write actions are locked. Organization owners retain read-only export access (CSV export) and can reactivate billing at any time by completing a new Razorpay subscription authorization.