UPI AutoPay & Recurring Mandate Terms
Transparent disclosures governing recurring payment mandate authorization, Razorpay tokenization, trial billing schedules, and customer revocation controls under RBI & NPCI frameworks.
1. Explicit Mandate Authorization
When subscribing to a Rebitto Business OS plan, you explicitly authorize Rebitto Business OS, operating through its authorized payment gateway partner Razorpay Software Private Limited, to create a recurring payment mandate on your chosen payment instrument for the selected plan price, billing cadence (monthly or annual), applicable Goods & Services Tax (18% under SAC 998314), and trial schedule displayed cleanly at checkout before authorization.
Rebitto never asks for, transmits, or stores your UPI PIN, netbanking password, ATM PIN, or raw card credentials. Mandate verification and UPI PIN authentication take place strictly inside Razorpay Checkout and your chosen UPI/banking app.
2. Supported Recurring Payment Instruments
Only verified recurring mandate instruments configured on our Razorpay merchant gateway are presented during checkout:
- UPI AutoPay (NPCI recurring e-mandate)
3. Free Trial & Authentication Transaction Disclosure
Where your chosen plan includes a 14-day free trial (or such trial duration displayed on the published plan tier), authorizing a recurring mandate activates your trial immediately while deferring your first full subscription charge until the exact Trial End & First Renewal Date shown prior to payment confirmation.
To validate UPI AutoPay or card mandate eligibility with your issuing bank/NPCI, Razorpay may require a nominal authentication authorization (typically ₹1 to ₹2 for UPI AutoPay or ₹2–₹5 for card tokenization) at checkout. In accordance with Razorpay and NPCI mandate rules, any authentication verification amount collected solely to establish a future-dated trial mandate is automatically refunded or voided by the payment gateway/issuing bank.
4. Pre-Debit Notifications & Renewal Schedule
You will be notified prior to scheduled recurring charges in compliance with applicable NPCI/RBI e-mandate regulations (typically at least 24 hours prior to debit for qualifying recurring transactions) via Razorpay and/or your issuing UPI provider, and Rebitto logs every renewal invoice and payment attempt inside your organization's Billing Center.
5. Failed Debits, Retries & Grace Period
If a scheduled renewal charge fails (for example due to insufficient funds, daily UPI mandate limits, expired token, or bank decline), Rebitto places the organization into a 3-day recovery grace period while payment retries occur and notifies workspace owners to update or re-authorize their payment method. If unresolved after the grace period, the workspace transitions to read-only recovery mode without deleting your records.
6. Revocation & Cancellation Rights
You may stop recurring billing at any time using either method below:
- Inside Rebitto Billing Settings: Open Settings → Billing & Plans and click Cancel AutoPay / Subscription. Our server invokes Razorpay's subscription cancellation API directly—no phone calls or manual tickets required.
- Directly Inside Your UPI App: Open PhonePe, Google Pay, Paytm, BHIM, or your bank's UPI app → AutoPay / Mandates → locate the active mandate for Rebitto Business OS / Rebitto → select Pause or Revoke Mandate. Revocation events are synchronized automatically via signed Razorpay webhooks.
See also our Cancellation Policy and Refund Policy.
7. Audit Consent Logging & Grievance Redressal
Each mandate initiation records a server-side consent log containing timestamp, workspace ID, selected plan version, billed cycle, consent terms version (2026-11), and Razorpay subscription reference. For unauthorized debit concerns or mandate disputes, contact our Grievance Officer listed at the top of this page or write to our billing support desk.